French Bilingual Customer Care Team Leader (Neenah, WI in Appleton, ME

The French Canadian Customer Care Team Leader manages activities within the company to obtain optimal results for clients, efficiency and economy of operations, and maximize established program objectives by performing the following duties personally or through service representatives. Must be fluent in French Canadian. AAEOE. ESSENTIAL DUTIES AND Assignments include the following. Other duties may be assigned. Supervises and coordinates activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality Conducts andor participates in team meetings to communicate clients objective and provide company updates Assists in business development with Client and Program Director Monitors teammates customer contacts to observe employees demeanor, technical accuracy, and conformity to company quality standards, policies, and procedures and provides coaching, guidance, and development to improve or advance performance Recommends corrective action to address consumer issues Managesoversees staffing levels, assigns duties, and examines work to meet client expectations Maintains employee files, generate representatives performance reviews and discuss with the Program Director before conducting the performance review Reviews consumer issue correspondence, notes any suggestions, and assigns issue to appropriate area for action and take follow up action as necessary Confers with managerial personnel to recommend changes in order to avoid recurring consumer issuesHandles consumer escalations Helps train all new employees within the department Tasks as assigned by the Program Director LEADERSHIP RESPONSIBILITIES Supervises and carries out leadership responsibilities in accordance with the organizations policies and applicable laws. Assignments include interviewing, hiring, retaining, and training employees planning, assigning, and directing work appraising performance rewarding and disciplining employees addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of 6 Sigma methodologies. All leadership positions are expected to attain 6 Sigma Green Belt certification. EDUCATION andor BACKGROUND A Bachelors or Associates degree is preferred significant related skills andor training or equivalent combination of education and background considered in lieu of degree 2 or more years call center, customer service or sales related experience required. Prior leadership background is preferred, but not required. For immediate consideration for this position, apply on-line at www.abrjobs.com. Contact us with any questions at [removed phone]. Location Neenah, WI Compensation 30k-35kPrincipals only. Recruiters, please dont contact this job poster.Phone calls about this job are ok.Please do not contact job poster about other services, products or commercial interests.Listing originally posted at http